Lydia Cole

In her role as an Industry Analyst at Callahan, Lydia specializes in leading the company's ongoing research activities related to delivery channel trends and credit union service organizations (CUSOs) strategies. Lydia also conducts research related to credit union non-interest income sources and tracks the affect of new legislation and regulation upon those revenue streams.
Her particular focus within CUSOs is credit union retail investment services, including performance and best practices. Lydia manages the front-end research and publication of the Callahan/SCS Retail Investment Services Study, an industry-leading report on the productivity and financial performance of member investment services at credit unions.

She holds a B.A. in American Studies from Wellesley College in Wellesley, Massachusetts, with a major in Political Science and minor in Economics.

Areas of Expertise:
Delivery Channels, CUSOs, Credit Cards, retail investment services and Non-interest Income.