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Best Practices

Webinar: Mastering The Workflow Tab

CUBrandMonitor’s Workflow update helps you take control of your brand reputation Workflow is the easiest way to build your local brand visibility. Watch our webinar to learn how to add this tool into your overall team strategy. Watch the Webinar:

Blog

What You Need To Know: Upcoming Facebook Changes

Facebook has just announced big changes to your Facebook Business Pages. Mark your calendars to check Facebook on Wednesday, Aug. 22, 2018, when most of the changes to your business pages will occur. In the meantime, give this article a read to see the updates and why they might matter to your credit union. 1. …

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Closing A Branch? Don’t Forget Your Local Online Listings

Every year, financial institutions close the door of branch locations across the United States. In fact, according to Callahan’s BranchAnalyzer, credit unions and banks closed 1,646 and 5,295 branches, respectively, in the 12 months ending on June 30, 2017. There are several steps that need to be taken when closing a branch. One that often …

Helpful Documents

How To Use Review Builder

CUBrandMonitor creates survey forms that you can utilize on landing pages or in emails to your members. These surveys help you understand customer feedback, deter negative experiences, and encourage positive responders to post their reviews online. As a CUBrandMonitor client, you have access to two sections in Review Builder: Review Forms Review Widgets Create Review …

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What You Need To Know: The Latest Google My Business Updates

The Local Search Association predicted earlier this year that Google would roll out new features and enhancements to its Google My Business platform. The predictions were correct! With 3.5 billion searches each day and 52.2% of all web pages served through mobile phones, it’s obvious credit unions need to keep search, including local search, top …

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