User Guides

Social Suite User Guide

This user guide walks you through Workflow, a comprehensive social media management tool for monitoring, engaging, and publishing content!

Included are a review of the application and benefits, as well as a tutorial of Social’s most important features.

Pulse User Guide

This user guide walks you through Pulse, a sentiment analysis and text analytics tool that uncovers deep member insights.

Included are a review of the application and benefits, as well as a tutorial of Pulse’s most important features.

Workflow User Guide

This user guide walks you through Workflow, a comprehensive task management and productivity system!

Included are a review of the application and benefits, as well as a tutorial of Workflow’s most important features.

Scoring Guide

Discover the factors that make up your CUBrandMonitor score.

Use your score as a standardized performance metric for online presence and reputation for each branch.

  • Where to find your score.
  • How to track changes.
  • What impacts the score.
  • How you can improve your score.

Review Builder

Reviews = credibility. They also help support your SEO efforts. We understand that getting reviews can be a challenge. With Review Builder you can create live forms to include in your email, text, and website campaigns (both star ratings and Net Promoter Score campaigns) to attract more member feedback. You can also create a widget that shows reviews directly on your website!

Video Tutorials

Click to view video tutorials covering every section of CUBrandMonitor, including how to manage your account and branch settings.

Shortcuts & FAQs

Save time by learning these must-know platform shortcuts.