Knowledge Base Archives: Helpful Documents

Helpful Documents

How To Use Review Builder

CUBrandMonitor creates survey forms that you can utilize on landing pages or in emails to your members. These surveys help you understand customer feedback, deter negative experiences, and encourage positive responders to post their reviews online. As a CUBrandMonitor client, you have access to two sections in Review Builder: Review Forms Review Widgets Create Review …

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Claiming Your Yelp Listings

Yelp has been growing quickly in the online world, mainly for its customer-driven review functionality. Many credit unions may be surprised to find themselves listed on Yelp - with pictures. This is because members can create pages for locations if  they do not already exist. Here are the steps to getting listed on Yelp: Navigate ...
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Set Up Your Email Alerts

CUBrandMonitor allows you to set your email alert preference so the right information gets delivered to you when you want it most. To set up your alerts, click the My Alerts link in the top-right corner of CUBrandMonitor. Once in the alert section, select +Add New Alert. You can choose from four pre-built email templates ...
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How To Use Publishing

Posting to social media just got easier with CUBrandMonitor’s built-in publishing tool. You can post to both Facebook and Twitter with just the click of a few buttons. Follow these steps to start posting. To access Publishing, click Publish on left-side navigation of the Social tab. Login into your Facebook and Twitter accounts (you can ...
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How To Manage Users

CUBrandMonitor is built to allow account admins to easily manage their teams' use of the platform - and to make sure each user sees and can use only the appropriate areas of the program. In this article, you'll learn about: Different user types Adding users Modifying users (access types, locations, groups, passwords, etc) Viewing CUBrandMonitor ...
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Claiming Your Listings: Yahoo

Introduction Yahoo is the Internet’s third most popular search engine, so it needs to be up there on your business listing venture. They do not make claiming easy, as their goal is to get you to buy paid listing management services through Yext. You can list for free, but it’s a long process; they don’t …

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Claiming Your Listings: Bing

Bing is the second-most visited search engine on the Internet. If people aren’t searching on Google, chances are, they are searching for your credit union on Bing (thanks to Microsoft setting work desktop computer homepages to Bing). The other benefit with doing Bing next is it is the process is simple. One thing to note …

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Claiming Your Listings: Facebook

Overview You may have not set up a Facebook page for every branch, but there is a very good chance one has already been created for you. That’s because general Facebook users and 3rd party aggregators went out and created them for you (sometimes even creating duplicates), without your knowledge. Facebook has changed the names …

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