How We Can Help Archives

Best Practices

Webinar: Implementing A Successful Local SEO Strategy

Feb 11, 2019 / Modified 6 years ago

Local SEO continues to evolve and surprise us. Local SEO connects your credit union to your local communities; it's a bridge to where your members live, work, and make most of their purchases. Watch this webinar to learn the key steps to implementing a successful local SEO strategy! Watch the Webinar:

Best Practices

Webinar: Mastering The Workflow Tab

Dec 19, 2018 / Modified 6 years ago

CUBrandMonitor’s Workflow update helps you take control of your brand reputation Workflow is the easiest way to build your local brand visibility. Watch our webinar to learn how to add this tool into your overall team strategy. Watch the Webinar:

Best Practices How We Can Help Video Tutorials

Webinar: Create A Custom Score That Works For You

Jun 22, 2018 / Modified 6 years ago

The scoring functionality in CUBrandMonitor allows you to weight different aspects of your online presence to accurately reflect your focus and efforts. Is social more important to you? Weight that higher! Do you want to focus less on reviews because you just don’t receive enough? Weight that lower. You get the idea!

Helpful Documents

How To Use Review Builder

May 22, 2018 / Modified 6 years ago

CUBrandMonitor creates survey forms that you can utilize on landing pages or in emails to your members. These surveys help you understand customer feedback, deter negative experiences, and encourage positive responders to post their reviews online. As a CUBrandMonitor client, you have access to two sections in Review Builder: Review Forms Review Widgets Create Review …

Helpful Documents Listings

Claiming Your Yelp Listings

Feb 02, 2018 / Modified 6 years ago

Yelp has been growing quickly in the online world, mainly for its customer-driven review functionality. Many credit unions may be surprised to find themselves listed on Yelp - with pictures. This is because members can create pages for locations if they do not already exist. Here are the steps to getting listed on Yelp: Navigate ...

Getting Started Helpful Documents

Set Up Your Email Alerts

Jan 30, 2018 / Modified 7 years ago

CUBrandMonitor allows you to set your email alert preference so the right information gets delivered to you when you want it most. To set up your alerts, click the My Alerts link in the top-right corner of CUBrandMonitor. Once in the alert section, select +Add New Alert. You can choose from four pre-built email templates ...

FAQ Getting Started Helpful Documents How We Can Help

How To Use Publishing

Jan 23, 2018 / Modified 6 years ago

Posting to social media just got easier with CUBrandMonitor’s built-in publishing tool. You can post to both Facebook and Twitter with just the click of a few buttons. Follow these steps to start posting. To access Publishing, click Publish on left-side navigation of the Social tab. Login into your Facebook and Twitter accounts (you can ...

Best Practices FAQ Getting Started Helpful Documents How We Can Help

How To Manage Users

Dec 27, 2017 / Modified 7 years ago

CUBrandMonitor is built to allow account admins to easily manage their teams' use of the platform - and to make sure each user sees and can use only the appropriate areas of the program. In this article, you'll learn about: Different user types Adding users Modifying users (access types, locations, groups, passwords, etc) Viewing CUBrandMonitor ...

Getting Started Helpful Documents How We Can Help

How To Manage Groups

Dec 15, 2017 / Modified 7 years ago

What are groups? Groups are a function in CUBrandMonitor that let you group your branches into custom combinations. This allows you the ability to report and pull data on 2+ locations of your choice. Why use groups?: A regional manager might only want to see the data for the branches that fall into their territory, ...

Best Practices

Webinar: Creating Reports That Rock

Dec 06, 2017 / Modified 6 years ago

CUBrandMonitor comes with a huge number of reporting features Watch this webinar to find out how to use the reporting functionalities of CUBrandMonitor. Capture how your score improves through the changes you make using the program, document key reviews, and more. Click here to download the slides. Watch the Webinar: